Job Description

** Business-level proficiency in Mandarin is required for this role due to the nature of the position, which involves frequent direct communication with Mandarin-speaking customers/clients. This language skill is essential to effectively understand their needs, address inquiries, and provide support. **

Location: Irving, TX

Employment Type: Full-time

Salary: $60k to $80k

Key Responsibilities:

• Supervise and manage operations of delivery service providers (DSPs) and sorting centers’ general labors, ensuring adherence to company standards and performance metrics.
• Implement and enforce OSHA safety protocols, including routine safety drills and compliance checks.
• Maintain accurate documentation of warehouse activities and generate regular performance and compliance reports.
• Develop, implement, and monitor quality assurance procedures.
• Analyze performance data and drive continuous improvement across all operational areas.
• Oversee warehouse operations, ensuring consistency, accuracy, and alignment with service standards.
• Coordinate cross-border logistics between warehouse to warehouse to ensure timely and efficient deliveries.
• Conduct daily control meetings and team performance evaluations.
• Recruit, onboard, and manage relationships with qualified DSPs.
• Design and implement training programs to enhance service quality and operational performance.
• Supervise regional fleet operations, including task assignments, cost efficiency, and vehicle utilization.
• Supervise in-house and outsourced vehicle resources, ensuring optimal deployment.
• Continuously optimize collection models, logistics processes, and resource planning.
• Coordinate across internal departments and external partners for operations

Qualifications:

• Bachelor’s degree or equivalent
• At least 1 year experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

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