POSITION SUMMARY
The Logistics Account Manager is responsible for total account management of customer accounts from growing the core business, to driving customer satisfaction and developing customer relationships, to hitting financial targets and implementing process improvements. They inspire, lead, and manage a dedicated logistics team while coordinating with Corporate and Operations teams. They establish clear goals and associated KPIs while making sure the account management team is executing core processes to ensure successful delivery of customer and Propak initiatives.
Essential Functions Statement(s)
· Manage operations of logistics department with regard to RFP/pricing, vendor/customer negotiations, carrier procurement, problem solving, team leadership, and KPIs.
· Develop short-term and long-term customer growth plans.
· Ensure communication is accurate and timely to customers and vendors.
· Complete ad-hoc and scheduled analyses of logistics data.
· Ensure all daily tender/load activities are completed.
· Deliver assigned budgetary and customer service goals.
· Collaborate in business reviews and other customer meetings.
· Develop employee PDPs.
· Provide for carrier performance reviews and development.
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