Job Description

Job Title: Learning Experience Facilitator

Location: Remote (USA)

Employment Type: 6+ month contract

Responsibilities:

Program Facilitation

• Complete an 8-week certification process to become a certified facilitator for virtual components of General Manager onboarding and above-property leadership screening and onboarding programs
• Serve as the primary facilitator for monthly virtual instructor-led training (VILT), facilitating approximately 20 week-long sessions annually
• Deliver engaging, high-quality virtual learning experiences that drive participation and application
• Partner with Subject Matter Experts (SMEs) to ensure content accuracy, consistency, and effective co-facilitation
• Act as the main point of contact for learners during virtual sessions, connecting key takeaways across modules and speakers
• Ensure participant communications and learning materials are aligned with updated content and audience profiles
• Participate in team meetings and planning sessions to ensure consistency and continuous improvement across programs

Learning Administration

• Audit and update learning sessions within the Learning Management System (LMS), including scheduling exceptions
• Track attendance, mark completions, and ensure accurate learning credit assignments
• Compile and summarize learner feedback and survey results to inform program enhancements

Communications & Coordination

• Draft and manage program-related communications (pre-work, reminders, follow-ups)
• Coordinate with internal communications partners to support accurate data extraction for automated messaging
• Monitor and respond to inquiries through shared inboxes related to onboarding and learning programs

Required Skills:

• Proven experience facilitating virtual instructor-led training (VILT)
• Background in learning, onboarding, leadership development, or training delivery
• Strong verbal and written communication skills
• Proficiency with Microsoft Office tools, including PowerPoint, Word, Excel, Teams, and Forms
• Highly organized, detail-oriented, and self-directed
• Ability to manage multiple priorities independently in a fast-paced environment
• Comfortable working remotely with geographically dispersed stakeholders
• Demonstrates alignment with values centered on care, collaboration, and excellence

Preferred

• Prior senior leadership experience in hospitality (e.g., General Manager, Assistant General Manager, or on-property leadership roles)
• Experience supporting learning programs in a hospitality or franchise environment
• Familiarity with hospitality operations systems, LMS platforms, guest satisfaction tools, and performance analytics solutions

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