Job Description

Field Outreach Specialist – Utility, System Hardening and Undergrounding Projects

Duration: 1 Year

Rate: 75/per hour W2 + All BENEFITS

Location : San Rafael, CA (Hybrid – 50% travel to within county project sites/job walks)

Field Outreach Specialist will be a member of the Customer Engagement team. This position will focus on customer communications and outreach and will be responsible for educating and addressing customer concerns regarding System Hardening and Undergrounding projects

Start: Immediate

• Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
• Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
• Initiate strong working relationships with work-sponsored project managers (PMs)
• Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
• Take the lead to develop local tactical plans, project by project, based on in-field expertise
• Strategize and develop customized outreach plans for specific projects with input from PM and team
• Tailboard and educate internal and external project crews regarding customer concerns or issues
• Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
• Facilitate customer escalations including legal claims and restoration efforts as needed
• Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
• Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects.

Requirements :

• Bachelor’s degree
• Detail-oriented and meticulous on documentation, work planning, training, and safety
• Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
• 4 years of customer service facing experience, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience
• Positive, enthusiastic, collaborative, customer-centric self-starter
• Detail-oriented and meticulous on documentation, work planning, training and safety
• Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature

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