Job Description

Position : District Manager

Region: Charlotte, NC

Who is HearingLife?

HearingLife is a national hearing care company and part of the Demant Group. We are a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Job Summary:

The District Manager (DM) is responsible for overseeing and supporting the performance and operations of multiple HearingLife clinics within a designated district. The DM ensures that all clinics deliver outstanding patient care, meet or exceed performance goals, and operate in alignment with HearingLife’s mission, values, and standards. This role requires a strategic thinker who excels in team leadership, business operations, and customer-focused service.

Travel Requirements:

• 60% Travel- visiting clinics in your district 3 days a week
• Valid drivers license

Benefits:

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Tuition Reimbursement
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Childcare Savings Program
• CEU Reimbursement

Team Leadership and Development:

• Recruit, hire, and train clinic staff, including Audiologists, Hearing Aid Specialists, and Clinic Managers.
• Develop team members through regular coaching, mentorship, and performance feedback.
• Foster a positive work environment and culture of continuous learning, ensuring all employees are equipped to provide top-quality patient care.

Performance and Financial Management:

• Set and monitor performance goals for each clinic, focusing on key metrics such as revenue, patient retention, and satisfaction.
• Develop and execute district-level business strategies to achieve growth targets.
• Regularly review financial performance and implement strategies to maximize profitability and minimize costs across clinics.

Operations Management:

• Ensure clinics operate efficiently and effectively, aligning with HearingLife’s standards and protocols.
• Oversee scheduling, resource allocation, and inventory management to maximize productivity and patient access.
• Implement and monitor compliance with healthcare regulations, policies, and industry standards.

Patient-Centered Service:

• Ensure each clinic delivers an outstanding patient experience through quality hearing care and excellent customer service.
• Promote patient education and retention strategies that align with HearingLife’s mission of enhancing quality of life through improved hearing health.

Stakeholder and Cross-functional Collaboration:

• Act as a liaison between clinics and corporate departments, including Marketing, HR, and Operations.
• Communicate updates, changes, and expectations effectively to clinic teams and corporate stakeholders.
• Represent the district in regional and corporate meetings, providing insights, updates, and recommendations.

Education Requirements

• Bachelor’s degree in Business, Healthcare Management, or related field (required). Advanced degree is a plus.
• 5+ years of experience in multi-site management in the healthcare or retail industry, with experience in the audiology or hearing care industry preferred.

Skills and Abilities Requirements:

• Proven leadership abilities with experience developing high-performing teams.
• Strong analytical skills and experience with performance metrics, budgeting, and financial management.
• Excellent interpersonal and communication skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Passion for providing high-quality patient care and improving hearing health.

Apply Today!

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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