Desktop Specialist Job at Sharp Brains, Mountain Home, AR

bUZIblhSUEtYSlN2MVpEYTEraWFGdVdXK3c9PQ==
  • Sharp Brains
  • Mountain Home, AR

Job Description

BACKFILL || FREELANCE || DISPATCH SUPPORT

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

Advocates For A Healthy Community Inc.

Environmental Services Technician Job at Advocates For A Healthy Community Inc.

Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc. ...

Pride Health

Billing Coordinator Job at Pride Health

 ...Job Title: Billing Coordinator Location: New York City, NY 10017 Contract Duration: 13 Weeks Shift: 5x8 hours (40 hours in a week...  ...savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee... 

Jingshiwoxue (Beijing) Education Technology Co., Ltd.,(J)

German Kindergarten Teacher Job at Jingshiwoxue (Beijing) Education Technology Co., Ltd.,(J)

Undertake early childhood education work, providing high-quality teaching and care.Maintain good communication with parents to ensure the continuity and effectiveness of educational services.Participate in team collaboration to jointly improve the educational environment...

Three Stone

Outside Sales Representative Job at Three Stone

 ...Roofing Sales Representative | $110,000$350,000+ Earning Potential Three Stone Roofing is the fastest-growing roofing company in Middle Tennessee, and we are actively searching for elite producers who want to be part of a high-performance, winning team. This is not... 

Rise Technical

Project Manager Job at Rise Technical

 ...client, design teams, subcontractors, and vendors Driving schedule, quality, safety, and cost control for MEP delivery Managing contract execution, RFIs, change orders, and progress reports Ensuring successful handover of critical systems The Person:...